Privacy policy
Last updated: 20 May 2026
At The Corbridge Condiment Company, we take care with the products we make and with the information our customers share with us.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us, sign up to receive updates, or otherwise use our online store.
The Corbridge Condiment Company is the trading name and brand of The Tyne Valley Trading Company Ltd, a company registered in England and Wales under company number 15154259.
Our registered office is 15 Sussex Drive, Roman Heights, Corbridge, Northumberland, NE45 5SE.
For the purposes of UK data protection law, The Tyne Valley Trading Company Ltd is the data controller of your personal information.
If you have any questions about this Privacy Policy or how we use your information, you can contact us at:
contact@corbridgecondiments.com
Information We Collect
We may collect and use the following types of personal information:
• Contact details, such as your name, email address, telephone number, billing address and delivery address.
• Order information, such as the products you buy, order value, delivery method, order history, returns, refunds and customer service queries.
• Payment-related information, such as payment confirmation and transaction details. Payment card information is processed securely by our payment providers and is not stored by us in full.
• Account information, if you create an account on our website, such as your login details, preferences and account history.
• Communications, such as messages you send to us by email, contact form, social media or other channels.
• Website and device information, such as IP address, browser type, device type, pages visited, referring website, and how you interact with our website.
• Marketing preferences, such as whether you have agreed to receive marketing emails and whether you have opted out.
How We Collect Information
We collect personal information in the following ways:
• Directly from you, when you place an order, contact us, create an account, sign up to receive updates, or otherwise provide information to us.
• Automatically through our website, including through cookies and similar technologies.
• From service providers, such as Shopify, payment providers, delivery providers, analytics providers and marketing platforms where these are used to operate our store.
• From third-party platforms, such as social media platforms, if you interact with us through those services.
How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil orders
We use your information to process orders, take payment, arrange delivery, provide order updates, deal with refunds or returns, and provide customer support.
Lawful basis: contract, legal obligation and legitimate interests.
To respond to enquiries
We use your information to respond to questions, customer service requests, wholesale enquiries, stockist enquiries and other communications.
Lawful basis: contract and legitimate interests.
To manage our business records
We use order and transaction information for accounting, tax, VAT, record-keeping and business administration purposes.
Lawful basis: legal obligation and legitimate interests.
To keep our website secure
We use information to help protect our website, customers and business against fraud, misuse, unauthorised access and other security risks.
Lawful basis: legitimate interests and legal obligation.
To improve our website and services
We may use website usage information to understand how customers use our store, improve our products, improve the website, and make the customer experience better.
Lawful basis: legitimate interests and, where required, consent.
To send marketing communications
If you have signed up to receive marketing emails, we may use your email address to send updates about products, offers, new releases, markets, stockists and business news.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Lawful basis: consent.
To use cookies, analytics and advertising tools
We may use cookies and similar technologies to operate the website, understand website performance, remember preferences, and, where enabled, support advertising or marketing activity.
Lawful basis: legitimate interests for strictly necessary website functions, and consent where required for analytics, advertising or non-essential cookies.
To comply with legal obligations
We may use your information to comply with legal obligations, respond to lawful requests, protect our rights, and deal with disputes or claims.
Lawful basis: legal obligation and legitimate interests.
Who We Share Your Information With
We only share personal information where necessary for the purposes described in this Privacy Policy.
We may share information with:
• Shopify, which hosts and powers our online store.
• Payment providers, to process payments securely.
• Delivery and courier providers, to deliver orders.
• IT, hosting, analytics, email and marketing service providers, where these are used to operate or improve our website and services.
• Professional advisers, such as accountants, insurers or legal advisers.
• Government bodies, regulators, law enforcement or other authorities where required by law.
• A buyer or potential buyer of the business, if we ever sell, restructure or transfer part or all of the business.
We do not sell your personal information.
Shopify
Our online store is powered by Shopify. Shopify processes personal information to help us operate the store, process orders, provide secure checkout, support payments, and improve ecommerce services.
Information you submit through our website may be processed by Shopify and its service providers, which may be located outside the United Kingdom.
You can read Shopify’s consumer privacy information here:
https://www.shopify.com/uk/legal/privacy/consumers
You can also access Shopify’s privacy portal here:
https://privacy.shopify.com/en
Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to work properly, such as enabling shopping cart and checkout functions.
Other cookies may be used for analytics, performance, advertising or marketing purposes. Where required by law, we will ask for your consent before using non-essential cookies.
You can control cookies through your browser settings and, where available, through our website cookie banner or cookie preferences tool.
How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
In general:
• Order and transaction records may be kept for up to six years, or longer if required for tax, accounting, VAT, legal or regulatory reasons.
• Customer service communications are kept for as long as needed to deal with the enquiry and for a reasonable period afterwards in case of follow-up questions or disputes.
• Marketing information is kept until you unsubscribe or ask us to delete it, unless we need to keep a limited record to make sure we do not contact you again.
• Website analytics and cookie information is kept according to the settings of the relevant cookie, analytics or service provider.
We may keep some information for longer where required by law, to resolve disputes, prevent fraud, or enforce our rights.
International Transfers
Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we rely on appropriate safeguards where required by law, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or other recognised transfer mechanisms.
Your Rights
Depending on the circumstances, you may have the following rights under UK data protection law:
• The right to access the personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to ask us to delete your personal information.
• The right to ask us to restrict how we use your information.
• The right to object to certain uses of your information.
• The right to data portability.
• The right to withdraw consent where we rely on consent, such as for marketing emails or non-essential cookies.
These rights are not absolute and may depend on the circumstances. For example, we may need to keep certain order records for tax, accounting or legal reasons.
To exercise your rights, contact us at:
contact@corbridgecondiments.com
We may need to verify your identity before responding to a request.
Marketing Preferences
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
contact@corbridgecondiments.com
If you unsubscribe from marketing, we may still contact you about orders you have placed or other non-marketing matters.
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and products are not intended for children. We do not knowingly collect personal information from children.
Complaints
If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this website with a revised “Last updated” date.