Terms of service
Last updated: 20 May 2026
Welcome to The Corbridge Condiment Company.
These Terms of Service explain the terms that apply when you visit our website, place an order, contact us, or otherwise use our online store.
The Corbridge Condiment Company is the trading name and brand of The Tyne Valley Trading Company Ltd, a company registered in England and Wales under company number 15154259.
Our registered office is:
15 Sussex Drive
Roman Heights
Corbridge
Northumberland
NE45 5SE
United Kingdom
VAT number: GB451019525
You can contact us at:
contact@corbridgecondiments.com
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before ordering.
1. About These Terms
These Terms apply to the use of our website and to orders placed through our online store.
They should be read together with our:
Privacy Policy
Refund and Returns Policy
Contact Information
Cookie preferences, where applicable
Nothing in these Terms affects your statutory rights as a consumer.
2. Our Products
We sell small-batch jams, chutneys, marmalades, sauces and related food products.
We take care to describe our products accurately, including product ingredients, allergens, storage information, serving suggestions and weights where applicable.
Product images are for illustration and presentation purposes. The appearance of labels, packaging, colour and texture may vary slightly between batches, screens and devices.
As our products are made in small batches, availability may change. We may update, withdraw or discontinue products at any time.
3. Ingredients, Allergens and Food Information
We aim to provide accurate product information on each product page, including ingredients, allergens, net weight, storage guidance and other relevant details.
Customers are responsible for reading the product information carefully before ordering, especially where allergies, intolerances or dietary requirements are concerned.
If you have any questions about ingredients, allergens, suitability or storage, please contact us before placing your order.
Food information may also be provided on the product label when your order is delivered.
4. Orders
When you place an order through our website, you are making an offer to buy the products in your basket.
Your order is accepted when we confirm it by email or otherwise begin processing it.
We may refuse or cancel an order where necessary, including where:
• a product is unavailable;
• there is an error in the product description or price;
• payment cannot be authorised;
• delivery details are incomplete or incorrect;
• we reasonably suspect fraud, misuse or unlawful activity; or
• we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will refund you using your original payment method.
5. Prices and Payment
All prices are shown in pounds sterling.
Prices may change from time to time, but changes will not affect orders that have already been accepted.
Delivery charges, where applicable, will be shown before you complete your order.
Payment is processed securely through our website payment providers. We do not store full payment card details ourselves.
You must provide accurate billing, delivery and contact information when placing an order.
6. Delivery
We deliver to the locations shown at checkout.
Delivery options, costs and estimated delivery times will be shown during the checkout process.
We will do our best to dispatch orders promptly, but delivery times are estimates and may be affected by postal or courier delays, weather, public holidays, busy periods, or events outside our reasonable control.
Please make sure your delivery address is correct. We are not responsible for failed or delayed delivery where incorrect or incomplete delivery information has been provided.
If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible at:
contact@corbridgecondiments.com
7. Local Collection
Local collection from Corbridge may be available by prior arrangement only.
Please contact us before placing your order if you would like to discuss collection in person.
Unless collection has been agreed in advance, orders should be placed for delivery through the website.
8. Returns, Refunds and Cancellations
Returns, refunds and cancellations are handled in accordance with our Refund and Returns Policy.
For change-of-mind returns, products must be unopened, unused, fully sealed, in their original packaging and in a saleable condition.
For food safety and hygiene reasons, we cannot accept returns of food products that have been opened, unsealed or used, unless the item is faulty, damaged, not as described or incorrectly supplied.
This does not affect your statutory rights.
If you wish to request a return, refund or cancellation, please contact us at:
contact@corbridgecondiments.com
9. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, faulty, not as described, or you have received the wrong item, please contact us as soon as possible at:
contact@corbridgecondiments.com
Where possible, please include your order number and photographs of the product, packaging and any damage.
We will deal with damaged, faulty or incorrect items in accordance with your statutory rights and our Refund and Returns Policy.
10. Accounts
You may be able to create an account on our website.
You are responsible for keeping your account login details secure and for any activity carried out through your account.
Please contact us if you believe your account has been accessed without permission.
11. Use of Our Website
You agree not to misuse our website.
You must not:
• use the website for unlawful purposes;
• attempt to interfere with the security or operation of the website;
• upload or transmit viruses, malware or harmful code;
• attempt to gain unauthorised access to our systems;
• scrape, copy or extract website content in a way that is unlawful or harmful;
• use the website to send spam or misleading information;
• impersonate another person or business; or
• use the website in a way that could damage our business, customers, systems or reputation.
We may suspend or restrict access to our website where we reasonably believe it is necessary to protect the website, our customers or our business.
12. Intellectual Property
The content on our website, including text, images, product descriptions, logos, branding, graphics, designs and layout, belongs to us or is licensed to us.
You may view and use the website for personal shopping and general browsing.
You must not copy, reproduce, modify, publish, distribute, sell or exploit any part of our website, branding, product content or images without our prior written permission.
The Corbridge Condiment Company name, branding, product names, labels and associated designs must not be used without our permission.
13. Customer Reviews, Feedback and Social Media
If you send us feedback, reviews, comments, photographs or social media content relating to our products, you are responsible for making sure you have the right to share that content with us.
We may use customer feedback or reviews for business, marketing or promotional purposes where permitted by law and where appropriate.
We will not knowingly use personal information from private communications in a way that breaches our Privacy Policy.
14. Third-Party Services and Links
Our website may include links to third-party websites or services, including payment providers, delivery services, social media platforms, analytics tools and Shopify services.
We are not responsible for the content, security, availability or privacy practices of third-party websites or services.
If you use third-party websites or services, their own terms and privacy policies may apply.
15. Shopify
Our online store is powered by Shopify.
Shopify provides ecommerce technology that allows us to operate our website, process orders and provide checkout services.
When you place an order or interact with our online store, Shopify may process certain information in accordance with our Privacy Policy and Shopify’s own privacy information.
16. Privacy and Cookies
Your personal information is handled in accordance with our Privacy Policy.
Our website may use cookies and similar technologies. You can find more information in our Privacy Policy and cookie preferences, where available.
17. Availability of the Website
We try to keep our website available and working properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.
We may update, suspend, withdraw or restrict parts of the website where necessary for maintenance, security, operational or business reasons.
18. Liability
We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that are not foreseeable, or for business losses where products are purchased as a consumer for personal use.
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.
Nothing in these Terms affects your statutory rights as a consumer.
19. Events Outside Our Control
We are not responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include postal or courier disruption, severe weather, accidents, fire, flood, illness, supply shortages, technical failures, strikes, government restrictions, or other events beyond our reasonable control.
If such an event affects your order, we will contact you where reasonably possible and take reasonable steps to minimise the impact.
20. Changes to These Terms
We may update these Terms from time to time.
The latest version will be posted on this website with the updated date shown at the top.
The Terms that apply to your order will usually be the Terms in force at the time you place your order.
21. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have the right to bring proceedings in your local courts.
Nothing in this section affects any mandatory legal rights you may have as a consumer.
22. Contact
If you have any questions about these Terms of Service, please contact us at:
contact@corbridgecondiments.com
Or write to us at:
The Corbridge Condiment Company
15 Sussex Drive
Roman Heights
Corbridge
Northumberland
NE45 5SE
United Kingdom